Shipping Policy

All our products are digital — instant delivery, no courier required

Last updated: June 2026

1. Digital-Only Business

1PG (Pty) Ltd, trading as 0z Mobile, is exclusively a digital software and services company. We do not manufacture, stock, or physically ship any tangible products. Every purchase made through our platforms is for a digital product or service, including:

  • Mobile application access and premium subscriptions
  • Downloadable digital documents and technical resources
  • Access credentials for web-based platforms and tools
  • Financial market data subscriptions

2. How Digital Products Are Delivered

Upon successful payment, your product is delivered instantly through one or more of the following channels:

  • Mobile apps: Access is unlocked automatically within your app account (e.g., Matric Vault on Google Play Store). No action required beyond completing payment.
  • Downloadable documents: A secure download link is provided immediately after checkout confirmation.
  • Platform subscriptions: Access is activated instantly on the relevant web platform.
  • Access keys: Delivered via email to the address provided at checkout.

3. Delivery Timeframe

Digital product delivery is immediate upon payment confirmation in the vast majority of cases. In rare instances where there is a payment verification delay, access will be granted within 24 hours.

If you have not received your product within 24 hours of a confirmed payment, please contact us immediately at pgptyltd65+app@gmail.com.

4. No Physical Shipping or Courier Fees

Because all our products are digital, there are no shipping fees, courier costs, or delivery charges of any kind. The price displayed at checkout is the total price you pay — nothing added at delivery.

5. Geographic Availability

Our digital products are available globally. There are no geographic restrictions on delivery. Payment availability may vary depending on the payment gateway used at checkout.

6. Delivery Issues

If you experience any of the following, please contact us for prompt resolution:

  • Payment was successful but access was not unlocked in the app
  • Download link is broken or expired
  • Access key email was not received (check your spam folder first)
  • Subscription was not activated on the platform

7. Contact Us

For any delivery-related queries, email us at pgptyltd65+app@gmail.com. We aim to respond within 1 business day.